The points have been deducted right away even before I can use and it has been 4 days and I have not seen it credited back to my account. So the way it works is, you have to go to check your points and hit redeem and choose the product, but when the product is out of stock, you would not know until you see it in your bag/cart, just like in my case. I had 7900 loyal points and thought I could use it to get my little one (now 1yo) a formula (free or discounted).

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